Bonusuri Pariuri Sportive
to shop and send money worldwide".An online wallet service with which you can pay for things on the internet or transfer money to other moneybookers account holders.I regard them as a bunch of thieves.
I got my moneybookers account blocked on the 5th of June 2007.When i say blocked i mean, i could access my moneybookers account and see all my details and everything, only i couldn't make any transactions.I kept on email-ing them, demanding an answer, but as many of their current and former customers will tell you, they don't usually answer any of their customers' emails.Finally i filed a complaint about my problem, to their complaint sections, and i even called them a couple of times, and in the end i got an answer, to understand why my account is locked and why i was having this problem with them.
Here is the e-mail I received
- moneybookers_first_message.JPG (109.48 KB) Viewed 613 times
So, they just wanted to verify my account again? Was this the entire problem?
I already had my account verified, i have sent them these documents they requested before; and also my account was verified both with the envelope sent at home, and with my debit card and bank account.(I even spoke with customer support on the phone, which in the end in all the verification you could want.)
As soon as i received this email i sent them all the documents they requested.
Again no answer, and my account was still locked.So, despite sending them the documents, the problems persisted.
Again i began emailing them, calling them, but all the answer i would get is that we are in the verification process and will be getting in touch with you soon. But for them the meaning of the word "soon" is different to that of the rest of the general population.
In the end i received another email from them, that was with a more clear message than the rest.
Here is the message :
- moneybookers_complaint_email.JPG (81.39 KB) Viewed 606 times
So, what it says is that they are waiting for all the account I have transactions with to be verified.
Now here is a logical question. How does that depend on me? What do i care whether the accounts i have transactions with, are verified or not ?
I kept on emailing an phoning them to answer my question but it was like talking to robots, all they knew to say was that the accounts I have transactions with, need to be verified.
Finally i decided to search the internet to see how i can go about this and solve my problem. I discovered that i wasn't the only one in this position, and i also discovered a post from a fellow Romanian which has had the same problem, only he had 6000 euros when his account was blocked.He turned to the Financial Ombudsman Service and after a few month he received this money but his moneybookers account was closed.
So i decided the contact the Ombudsman Service as well. I filed a complaint, they contacted moneybookers, after which they told me they couldn't dully intervene unless i have received a final decision from Moneybookers, regarding my account and my problems with them.
So again i started emailing and calling moneybookers, to give me a final answer, on whether they would unlock my account and give me my money back.Finally i received this message when i tried to log into my account.
- moneybookers_closed_account_message.JPG (49.25 KB) Viewed 609 times
And upon checking my e-mail i also received the following message :
- moneybookers_account_closure.JPG (85.91 KB) Viewed 609 times
Which means that they took my money and closed my account just because they can.
And because there is not real regulation and laws they follow.They say they are regulated my the FSA but that doesn't mean anything to the end user.
These day i was finally promised an allocation of an adjudicator from the Ombudsman Financial Service and they will take action and look more closely into my account.
In the meantime i have only one advice for the rest of you :
DO NOT USE MONEYBOOKERS YOU WILL ONLY HAVE PROBLEMS 
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